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Shipping & Returns

Shipping

All our products are shipped within Belgium Netherlands and the rest of Europe BPost.
Orders placed before 15:00 will be shipped the same day.

The effective shipping rate is calculated based on country of destination and weight. find out your region below.

Small items will be shipped in an envelope without Track & Trace.
Prices start from €6,95 Track & Trace available upon request at an additional charge.

 
Shipping rates for parcels up to 2kg:

EUR1: €17,-
EUR2: €24,-
EUR3: €26,-
World: €26,-

Shipping rates for parcels 2 - 5kg:
EUR1: €26,-
EUR2: €30,-
EUR3: €33,-
World: €36,-

At the end of every item description, we mention the weight for this single item. This gives you the possibility to calculate the estimate shipping cost upfront.

Regions for shipping rates
EUR1:
Denmark (excl. Faeroer Islands & Greenland), Germany, France, Italy (excl. San Marino & Vatican City), Luxembourg, Austria, Spain (excl. Canary Islands), United Kingdom, Sweden.

EUR2:
Bulgary, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Lithuania, Poland, Portugal, Romania, Slovenia, Slovakia, Czech Republic.

EUR3:
Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faeroer Islands, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus, Swiss

World:
All other counties (including Russia)

Deliveries:

Delivery to Belgium and The Netherlands: allow 1-3 business days for delivery once you received our shipping confirmation.

Delivery to Europe: allow 2-10 days for delivery once you received our shipping confirmation.

Delivery to the rest of the world: allow 4-15 days for delivery once you received our shipping confirmation. We consider a parcel to be lost when it doesn't arrive within 8 weeks after the shipping confirmation.

We provide a tracking number for almost all packages. In case there is a tracking number available, you will find it in your shipping confirmation email.

We are not responsible for delays caused at customs.

Customs & Import duties:

All customs and import duties are the responsibility of the recipient.

 

Not satisfied with the product?
Refunds and Exchanges

We like to keep our customers satisfied and ensure our quality, which if you are not satisfied with the product
you recover the product the money. Shipping costs are not reimbursed.

Returning a product may within 14 days of order.



In the unlikely event that your purchase is damaged during shipping we will re-place these parts at no charge.
A parcel is considered to be lost when it did not arrive after 3 months, starting from the day of shipment. In that unlikely case, the recipient will receive a full refund with a maximum of €150,-
When you choose "Insured shipping", you will receive a full refund of your purchase total (no maximum) in case it gets lost. For this shipping method, the parcel is considered to be lost after 8 weeks (starting from the day of shipment).

Refunds:

If you are not satisfied with your purchase you may return the item for a full refund within 14 days after delivery. The item must be in unused condition. Shipping costs for returning the goods are for your own expense.

EASY INSTALLATION

our installation kit makes assembly very simple

ARCHITECTURAL TROUBLESHOOTER

never suffer from damaged walls and no trip hazard

SAFETY

never suffer from damaged walls and no trip hazard

AUTO STOP

automatic stop function by floor pin and magnet
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